IAA Reviews
IAA has an overall rating of 3.0 based on 170 reviews. Customer feedback on IAA is mixed: IAA reviewers highlight positive aspects like wide selection of vehicles, competitive pricing, user-friendly interface and responsive customer service, which strongly appeal to car buyers looking for auction deals and auto dealers seeking inventory. However, IAA is often criticized for its hidden fees, complex bidding process, limited vehicle history information and slow customer support.
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All IAA Reviews (170)
hello_sidney201
May 27, 2026
"Storage fees piled up faster than I expected"
I bought a car on IAAI and the storage fee situation was frustrating. The site makes it seem like pickup should be simple, but then you don’t really get much time before the fees start. What confused me more was one email seemed to say one thing, and then the info on the site felt like another, so I wasn’t totally sure what deadline I was working with. My carrier couldn’t get there right away, and I ended up paying extra because of it. The website itself is okay, but the storage rules feel rough if you’re just a regular buyer trying to arrange pickup.
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mandy_Jinkens98
May 19, 2026
"I’ve noticed the staff at this branch..."
I’ve noticed the staff at this branch seem to have a good rhythm going. They were professional, knew what to do, and helped me without making the whole thing take too long. Overall, a smooth experience...
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william_Rowan04
May 19, 2026
"Auction times weren’t dependable"
I’ve used IAA a few times, and the auction times have been off more than once. I’m organized when I’m bidding, so I expect the schedule to be accurate, but a couple of times the times changed or didn’t match what I had seen earlier. Because of that, I missed a few vehicles I was keeping an eye on. The site itself works fine overall, but the timing info really needs to be more reliable.
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delores1997
May 09, 2026
"I used iaai.com mostly because the branch was..."
I used iaai.com mostly because the branch was close to me, that made a big difference. The location was easy to find, so I didn’t end up driving all over town like I half expected to, which made pickup a lot less stressful.
Parking was decent too, and the signs were helpful enough to keep things moving. I was in and out quicker than I thought I’d be, which is always a nice surprise. Having a branch nearby really does make the whole process easier
Parking was decent too, and the signs were helpful enough to keep things moving. I was in and out quicker than I thought I’d be, which is always a nice surprise. Having a branch nearby really does make the whole process easier
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Phyllis_kulish73
May 04, 2026
"Decent experience, but paperwork took a while"
IAAI was alright overall. The buying part went smoothly, but the title and paperwork side was a little frustrating. After I paid, I ended up waiting longer than I expected for everything to get sorted out. Support did respond when I reached out, but the answers were not always very clear. It all worked out in the end, I just wish the paperwork updates had been better.
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Robert-flett
April 24, 2026
"Smooth payment process, but I had to double-check the fees"
I used iaai to pay after winning a car, and overall it went smoothly. I tend to look for the pattern in how these checkout steps work, and once I figured out the flow, it was easy enough to follow. The confirmation came through without much of a wait, which was nice. The only thing that threw me off a bit was the fees, they weren’t super clear right away, so I had to go back and check everything twice. Not a bad experience at all, just wish it was a little simpler upfront.
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Sandy_krueger72
April 12, 2026
"Kept Waiting With No Clear Answer"
I waited for hours thinking the car would finally be released, but it just kept turning into one more thing after another. Every time I thought we were close, the goalposts seemed to move again. Really frustrating experience and not how I expected to spend my day.
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Franklin.diaz
April 06, 2026
"Pretty Smooth Support Experience"
I had a question about my account and support got back to me quicker than I expected. They were able to sort it out without a bunch of back and forth, which made the whole experience smooth. It wasn’t absolutely perfect, but overall I’d say the service was good...
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gladyskendrick7864
March 16, 2026
"Pretty smooth car delivery"
I bought a car on IAA and I was a little nervous about how the transport part would go, but the pickup info and shipping updates were easy enough to follow, the driver called me before delivery, the car showed up when it was supposed to, and the whole thing ended up being way less stressful than I expected. Overall, it was a easy process and I didn’t run into any major issues.
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hello_milton677
March 14, 2026
"I tried signing up and it…"
I tried signing up and it just wore me out. The verification process had me stuck for days, and every time I tried uploading my documents, something would fail. I reached out to support, but the replies felt like the same copy-paste messages over and over. By the end of it I felt mentally drained and still couldn’t even place a bid. Just a frustrating waste of time.
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vernon1994
March 14, 2026
"Good win, surprise fees"
I won my bid and was happy about it, but the fees was kind of a surprise when I got to checkout. Still glad I got the item, just wish that part was clearer upfront...
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AmandaThornton
March 09, 2026
"Works okay, but feels a bit impersonal"
IAAI works fine overall, and I do appreciate that the buyer rules are mostly clear before you start bidding. That said, some parts still feel harder than they should, especially the fees and pickup details. Sometimes the process feels a little like you’re just a ticket number instead of an actual customer trying to figure things out. It’s not a bad service, I just wish everything was explained more simply in one easy place.
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deidre_Jackson74
March 02, 2026
"Same extra costs, same headache"
I thought I was getting a good deal at first, but once the fees, transport, and all those random surprise charges got added on, it just didn’t feel worth it anymore. The site itself works fine, but the bidding gets expensive really quickly, and by the end the total was way higher than I expected. Kind of tired of running into this same issue again. Maybe it works better for dealers or people who do this all the time, but as a regular buyer, I’m not sure I’d bother again.
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john.Batson
February 06, 2026
"Fun idea, but frustrating when it matters"
I’ve used the app a few times now and I do like browsing the auctions, especially when there’s something interesting coming up. The layout is mostly fine, and when everything is working it’s easy to follow along. That said, after spending time watching an item and waiting until the end, the app has crashed on me, bids have taken too long to show up, and the website has logged me out right as the auction was closing. It’s frustrating because that’s exactly when you need it to work the most
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lillie_Soland86
January 26, 2026
"Took a while, but they made it right"
I had a dispute that took longer to resolve than I would’ve liked, but to be fair, support did stick with it and got it sorted out in the end. It wasn’t perfect, but I appreciate that they followed through and made things right
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robert.Tanner
January 24, 2026
"Wish I’d Checked the Inventory More Carefully"
iaai does have a decent mix of cars and trucks, and I’ve definitely come across some interesting listings. But i kind of regret getting my hopes up sometimes because the selection can really depend on the day and location. One day there’s a lot to choose from, and the next it feels picked over or full of rougher cars. It’s not a bad site overall, I just wish the inventory was more consistent.
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barryalmonte8971
January 24, 2026
"Not Sure I Trust It"
Maybe I’m just not understanding how it all works, but it feels a bit rigged to me. I could be missing something or maybe I didn’t read the details closely enough, but it doesn’t come across as very transparent
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JudithPoland_64
January 20, 2026
"Helpful photos and info"
The car photos were really clear, um, and the listing had the details I needed. It made it a lot easier to check the condition before placing a bid. Overall, yeah, good experience.
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SylviaChristin
January 17, 2026
"Easy to Use, but It’s Honestly Their Fault I Keep Bidding"
I’ve used iaai.com a few times now, i blame them for making the bidding process way too easy. The pages load fine, and all the car info, current bid, and time left are right there without making me dig around like on some other sites. Placing bids is simple, almost too simple, because before I know it I’m getting pulled back in again. Overall, it’s a smooth auction site, and it’s annoying how effortless they’ve made it.
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James_meyers98
January 07, 2026
"Pretty Close to the Photos"
The car looked pretty much like it did in the photos, which was reassuring. I did notice one small dent that I hadn’t spotted beforehand, but it wasn’t a big deal for me. Overall, I’m still happy with it.
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