IAA Reviews

Based on 126 customer reviews from our shopper community, IAA's overall rating is 2.75 out of 5 stars and 56% of reviewers recommend this brand, which indicates that this brand is not as good as expected by most customers.

2.8

126 Reviews

Overall Rating

5 Stars

26

4 Stars

27

3 Stars

17

2 Stars

2

1 Star

54

Good Value

0.0

Price & Quality

0.0

Shipping & Delivery

0.0

Customer Service

0.0

Return Policy

0.0

All Reviews (126)
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whiteduck548
April 07, 2023
"Horrible people to deal with"
Horrible people to deal with. I purchased a vehicle, and found out they deceptively and ignored critical information about the engine type. I have been doing this business for more than a decade. I explained to them that they left the engine type information blank. The manager immediately started getting defensive and rude. He demanded I pay and that he did not care if it was a deceptive sale. I asked that they resell the vehicle so that I can recover some of my funds. Immediately after they received my payment, they ignored my request to resell the vehicle. No accountability would constantly issue threats and always charged fraudulently and sometimes made-up fees. Clearly, IAAI is too big to care about its clients and its image. Hopefully, the government creates a law to allow more competition. Hopefully, they are removed from operations altogether. If possible, avoid IAAI at all costs.
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VioletMyers
March 29, 2023
"Charged me twice for an annual…"
Charged me twice for an annual membership fee which was used for 2 weeks. The manager said it was because I had to pay a fee for placing a mistake on the website even though the corporate office said it would be waived as 1 time fee. I don't think they should coerce customers to pay for vehicles that they do not want. And might be helpful to conduct an honest business.
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angrywolf412
February 26, 2023
"Deceptive description of vehicle"
Deceptive description of vehicle. I bought a kia soul at Des Moines Auction on 02/21/2023 (Stock#:35071562) was listed at Des Moines, IA. In the car description IAAI showed that the airbags were intact. However, when the vehicle was delivered to me, the driver's seat airbag and the roof airbag were deployed. That was deceptive and scam to increase bidding. I wouldn’t buy that car with that money if I knew all front seat and roof airbags were deployed. The description said rear collision. IAAI is heading to scam practices. I’m planning to file federal complaint. This is pure definition of scam, put a fake description in order to increase the car value. Very disappointed, I can’t believe IAAI want to do to. This is self destructive path.
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blackbear331
February 24, 2023
"Honestly biggest scammers out there"
Honestly biggest scammers out there. They sell cars and when you get delivery half the parts are missing that we’re pictured and when you tell them they tell you to sod off. Scammers
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bluerabbit551
February 22, 2023
"Never hire from transportation iaai app…"
Never hire from transportation iaai app 2 weeks waiting never delivered
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JennyLong
February 20, 2023
"***Avoid*** Avoid**** Won a vehicle on…"
***Avoid*** Avoid**** Won a vehicle on auction and after 3 weeks chasing, they saying this vehicle is not existed in their yard.
Bunch of lies and dishonest business, especially now that they are in partner ship with Senetiq. Full of rubbish.

****Avoid payments****
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tinycat753
February 16, 2023
"Pit Stop Auto Wrecking is doing…"
Pit Stop Auto Wrecking is doing business with IAA about 30 years. They started charging huge buyer fee,service fee, internet fee, environmental fee (bought a car for $3675.00 with all the fees below came up to be $4553.00) & now $20.00 paying fee. What's the deal??? Watch out for Daniela Cortes at north hollywood office (smart mouth)THIS IS RIP OFF
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NoraHopkins
February 15, 2023
"Deceptive description of vehicle"
Deceptive description of vehicle. A 2016 Nissan Rogue S (Stock#: 33727093) was listed at Dayton, OH. Information provided by IAAI showed that the airbags were intact. However, when the vehicle was delivered to me, the driver's seat airbag and the roof airbag were deployed. I contacted corporate headquarters about the deceptive listing of the vehicle. The response I got from them was almost like "too bad." In fact, they said I should have inspected the vehicle before bidding on it! And this was an online auction! My membership has expired and I'm reluctant to renew it.
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madelinedkendall
February 09, 2023
"Stay away don’t put your self in stress"
Very low customer service, never buy from them stay away from this company
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Shanierae
February 06, 2023
"***FRAUD STAY AWAY FROM THEM*** went to…"
***FRAUD STAY AWAY FROM THEM*** went to pick a car which we bought through the online auction, on approach we realized windscreen was cracked and rear seat belt was cut into 2 pieces ( and in pictures it looks absolutely fine) not mentioned anything in description cost me extra £400 because they are hiding stuff from buyers. Also they place ther own proxy bids. ***FRAUD*** STAY AWAY***
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Gwendolyn.Jensen
January 28, 2023
"I I bought a 16 ford fusion at IAA…"
I I bought a 16 ford fusion at IAA Nashville branch.. on 11/03/22.. the announcement was saying clear title and actual miles..when I got the title it was on the back that the car was sold 4 times and each time there a check mark on those little boxes saying that “odometer reading was not correct - WARNING ODOMETER DISCREPANCY”.. I called the auction for past month and nothing was resolved, I spoke with Jeremiah, the manager and nothing was resolved.. I spoke with buyer services several times and all of them underestimated my knowledge in the subject, saying that they can’t do anything.. I went to the branch in Atlanta where I live, and title clerk said that I can’t sell the car in there without announcing odometer discrepancy.. and just a reminder, that’s a felony, a federal crime..
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petrovmts1
January 27, 2023
"Garbage company"
Garbage company! Their employees steal from the vehicles, and the branch manager at Missoula, MT screws over members to help buddy's get deals on vehicles. They will screw over anyone they can. I was high bidder on a truck, and they didn't accept my bid, which I understand. But they are supposed to let you be the first to accept the sellers offer. Well, instead, with multiple vehicles now, they haven't sent any offer and instead put the vehicle I was high bidder on in I buy fast. But as soon as it's hit the I buy fast list it has sold. Literally within seconds. It's happened too many times to be coincidence. Iaa can suck a phalice!
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ConstanceHunter
December 28, 2022
"Vehicles missing keys damaged"
Vehicles missing keys, damaged
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PerryPowell
December 01, 2022
"The Raleigh North Carolina branch hides…"
The Raleigh North Carolina branch hides so many things from the public. They lie about their cars and very rude on the phone. The service they give is terrible.
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Eduardo.Harper
November 17, 2022
"READ BEFORE SIGNING UP!!"
DO NOT SIGN UP AND WASTE $200. I signed up and after 3 days they sent me an email stating that I could now bid on ANY PUBLIC AUCTION! Here's the SCAM... 99% of all their auctions are reserved for dealers, dismantlers, rebuilders, etc...Not for the PUBLIC! What a rip off!!! Seriously, SAVE YOUR HARD EARNED MONEY!

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